Days Inn by Wyndham Calgary Airport

Kitchen staff were amazing, front desk staff didn't speak enough English to get any info. Noisy kids running through the halls in the floor above us so if I ever stayed here again I would make sure to stay in the top floor. Pool is nice and clean. And breakfast was really good.

Roy was very rude and creepy even. My cousin and I originally checked in late, (we called the staff earlier and said that we would be late.) As soon as we walked in hes like "I have been waiting for you." Then asked us every detail about what time we left our city, what time we arrived in Calgary, where we were going, etc. He had already taken the payment on my card, which was fine because we were late. I then asked if he was going to take the deposit because he took my card out of the machine before even processing anything. He said he can charge it to the card on file. We parked out back and took everything upstairs. My cousin and her boyfriend came back down one time to smoke and get her bag and grab some more towels. My cousin goes to the front desk and immediately Roy was very obnoxious and condescending. He said "Why are do you guys keep coming in and out? I have been watching you on the cameras. How many of you are there?" We originally booked for 2, I thought 4, so he said they needed another deposit, which we were all fine with. He then proceeded to charge the full room deposit on my cousins card, not my card (which he had on file). He also said he had to charge my cousins card for the extra breakfast. (Which is complimentary...) When my cousin asked how much he was going to put on their card, he said "he has to charge the card and see how much". He wasn't giving a clear answer and just tried making things up to charge. We were absolutely fine paying an extra fee for two extra guests as we thought we booked the room for four people. That was not the issue. They also asked for more towels in as there wasn't enough in the room. He gave us two tiny pool towels and said that was all they had when the back room was wide open and there was at least 100 clean towels stacked in the back room. The room itself was fine. The bathroom was very dirty, the walls, the counters, the tub all had grime and stains on it. The shower handle was broken and couldn't get any hot water. I was fine with the room. It was the fact that when Roy saw a male in our group he started to seem very offended and watching us on cameras. It is a hotel and we are allowed to leave as we please. We were not being loud or disrupting in any way to the guest. We came through the side entrance as we had to park at the back because we there was no parking in the front. We came in and out one time. Not a pleasant experience at all. On Monday morning we checked out and the lady at the front desk was great! We told he our terrible experience and she ensure my cousin that we would get the hold on our card back.