Four Seasons Hotel Shenzhen

Disappointing experience at Four Seasons Hotel Shenzhen My recent stay at the Four Seasons Hotel in Shenzhen left me feeling disappointed and dissatisfied. Despite its reputation as a five-star hotel, several aspects of my experience fell short of expectations, resulting in a less-than-pleasant stay. First and foremost, there was a disturbing incident that occurred during our stay. Late at night, a drunk man, who did not have a room key, caused a disruption by sitting outside our room. As three women, this made us feel scared and uncomfortable. We immediately contacted the hotel staff for assistance, and while one security personnel did arrive promptly and remove the man, we were informed that he lived in the adjacent room. This knowledge heightened our anxiety, as he had now seen us enter our room. Seeking a resolution, we requested a room change for our safety, but the manager offered us a deluxe room as an alternative to our suite. We felt this was an insufficient solution and expressed our disagreement. Unfortunately, the manager did not provide any further alternatives or address our concerns, leaving us feeling unheard and unsupported. In addition to this unsettling incident, there were several other issues that marred our experience. Firstly, the hotel mistakenly addressed us with the wrong courtesy titles on a birthday card, reflecting a lack of attention to detail. Furthermore, a staff member in the executive lounge claimed to understand multiple languages, but when we spoke Mandarin and Cantonese, he could only communicate in English, causing unnecessary confusion and inconvenience. During breakfast, we were repeatedly approached by a waiter who insisted on extra payment for an additional person's breakfast, despite our prior explanation that we would discuss this matter with the manager and the fact that we had already paid a deposit of $1000 upon check-in. This constant interruption was highly disruptive, especially after a night of disturbed sleep due to the earlier incident with the drunk man. Moreover, certain facilities, such as the outdoor swimming pool and steam room, were closed during our stay. The changing room staff exhibited rudeness and informed us that they were contracted employees, further highlighting the lack of proper training and communication among the hotel staff. While the hotel did offer compensation after we lodged a complaint with the manager, the overall service and experience did not align with the expected standards of a five-star establishment. It is disappointing to realize that the hotel's service and attention to detail fell short, leaving us feeling let down and dissatisfied. In conclusion, my stay at the Four Seasons Hotel Shenzhen was marred by an unsettling incident, poor communication, and subpar service. It is regrettable that a hotel of this stature failed to meet the expectations associated with its brand, and I would caution future guests seeking a truly exceptional five-star experience.