Monterey Surf Inn

We stayed in this motel one night without any planning to stop in the city on 12 of August, due to the road closure on high way 1 we already drove long hours had to rest somewhere and didn't want to drive through the night. Unfortunately we had to stay in this place. We were give the room number 9, we couldn't sleep as whoever used the bathroom in the other rooms or the tap or flush in the bathroom, the water was running in our room as if people are showering or using our bathroom that's how bad and loud it was .Very laud noise of shower and water running,this went on till morning, no one at the reception at midnight plus 8.30 am they started building work as they were refurbishing the whole complex the drilling and banging noise was non stop. They didn't tell us they having builder work done Nd when I mentioned it to the reception guy he walked away without saying anything and send another person who checked us in a night before all he said was sorry I forgot to tell you we have building work and you should have come to the reception if you hand any problems last night. I asked for the compensation but got no where, all we wanted a quiet room to sleep and rest after the long hours that night, we were not only didn't a get a good sleep but also had to start driving in the morning very tired for another 3 hours. Very disappointed and will not recommend this place.

DO NOT STAY HERE, Horrible hotel!!! - DIRTY ROOM WALLS - HAIR IN BED - STAINED BEDSHEETS - HORRIBLE CUSTOMER SERVICE I decided to take my girlfriend away for the weekend to Monterey for her birthday and while I was looking online I found this place and saw it had a good location and was reasonably priced so I booked it. As soon as we got there I was disappointed because it looked nothing like the pictures but we were already there so I checked us in. As soon as I opened the hotel door I smelled nothing but cleaning products. The whole room smelled like it had been saturated in heavy cleaning solutions so bad it was giving us a headache, yet somehow still had dirty walls and a old looking bathroom. My girlfriend and I decided we would try to air the room out by leaving the window open for an hour or two while we go sight see hoping that would help so we could rough it out. we leave and come back a few hours later and the smell is still there. I call management to see if we can exchange rooms and he tells me that every room is booked already and I can't have another room, the best he could do is offer me an air freshener. I told him that's not acceptable so he tells me he going to call the owner to see if there's anything the owner can do and call me right back. 30 minutes later I still haven't heard back so I call again and he says the only thing the owner can do is exchange my room first thing in the morning but not that night. Now mind you by this time my girlfriend has already noticed a stain on the top bedsheet which is why she inspected the rest of the bed only to find someone else HAIR in it, so needless to say we are already done with this room by then so I told the manager we weren't staying the night there and requested my money back. the manager says he's not able to refund me my money and that I would have to wait for the owner who was on his way there to the hotel in the next 30 minutes to an hour. I wait for the owner for another 30 minutes just for him to tell me, now that I want a refund, that he can switch the rooms for me. By this time, I was done with the hotel and declined switching rooms and asked for my refund. He tells me that he can only refund half of my two-night stay because I "used the room" because I didn't request a refund as soon as I checked in and he would have to have housekeeping "clean the room". This was the most frustrating, unprofessional, and dirty hotel I have ever dealt with.