Red Roof Inn PLUS+ & Suites Houston - IAH Airport SW

I came to Miami for just one night for a concert and stayed at this hotel. The pricing was attractive and it looked like a decent place so I figured it was a good idea. I was overall very happy here! My room was clean, the bed was very comfortable and staff was friendly and willing to help in any way they could. I really enjoyed the small item shop that they have in the lobby for some of those small toiletry items that I forgot at home. The only negative thing that I had to mention was that there was very little water pressure in my room on the 4th floor. It made it hard to take a shower and wash up. Other than that I would certainly come back here!

I have been coming here for approximately 10 years. Even though the front desk staff have always been very friendly and courteous. The hotel itself has become a place I will never stay at again. Our experiences over the years continues to decline with our current stay being the worst. Our room smells horrible, needs numerous repairs, we had a cockroach in the bathroom, we had no remote for our tv (called to inquire/request one and were on hold for 25 minutes and waited for 45 to get one), we asked for extra pillows and they said they didn’t have any, our room is on 4th floor next to elevator and you can hear every single time it is used the cables running (I’m guessing the elevator is used hundreds of times a day, if not thousands. As you would hear the very loud sound every 10-30 seconds of the day). At 4am we were awoken by someone having what sounded like a party. We could hear loud talking, arguing, yelling, very loud music. It sounded like bongos etc were being played. We called the front desk a couple times. Each time being told they would send security and would be kicked out if it didn’t stop. Only to continue and we finally gave up. We knew others guests were also upset as they would pound on the floor above to add to our misery of noises. Because the hotel front desk staff and airport shuttle staff have been very pleasant and welcoming we didn’t want to complain any further as we felt bad for all the complaints etc they must have received and didn’t want to burden them further. Lastly, the hotel ice machines were out of service (I think I recall this from last time) and the complimentary breakfast was out of everything and has also declined with options based on our previous visits. The cruise port shuttle that use to be included in your stay is now $12 pp. We still have one more night to stay and can only hope we get a peaceful nights rest before continuing on with our vacation travels. Note: it is very close to MIA airport. They have free hotel shuttles and a bus stop close if you choose to navigate the bus system. Low flying airplanes do fly right over hotel.