The Villa Casa Casuarina

We stayed at the hotel for my son’s 25th birthday. They gave us the Venus Suite and it was remarkable! The service is beyond spectacular. It was an extremely memorable and fantastic experience. The food and drinks were unbeatable. The breakfast that was included with the room was delicious and I loved lunch. Lunch is one price and you chose an appetizer an entree and a dessert. I had eaten here five years ago when we visited Florida and always wanted to come back. I cannot say enough about being their guest. We will definitely be back!

I came from NYC to experience this restaurant for my sis in law bday and this has been the worst experience ever.. we ordered drinks at the bar while waiting to be seated for our reservation to find out the same drink was $11 cheaper if ordered at the table. We then placed an order and amongst our 6 orders one was rotisserie chicken which we asked for well done. The orders came and as soon as my brother cut into the chicken, it was pink and undercooked. We called the waiter over and explained that the chicken is undercooked. The waiter agreed and asked if my brother wanted to order something else, which we did. A few minutes later the waiter came a to the table with mayo and ketchup and after she stepped away, a guy (manager) Michael came to the table with the same plate the waiter took back, the rotisserie chicken was now cut in 2 other locations and deep fried. My brother explained to him that he does not want that and he was waiting on his burger. And the manager was persistent that their policy says they can’t request a replacement if unsatisfied. My brother advised him nowhere in the menu or anywhere it said that.. The manager (Michael) proceeded to tell my brother that he can’t order everything on the menu and want to change it. We tried to explain that the meat was raw and why deep fry it instead baking it a little longer. The manager proceeded to hover over my brother in which my brother got up because he felt threatened. Manager reached for his cell phone and called the cops. Cops came and asked what happened which we didn’t feel any supports although he agreed he had never been to a restaurant and been refused to replace an order that was undercooked. He said that all the manager wanted was for us the bill and leave. We didn’t even get to finish our entrees and the deserts were packed in a bag to go.. we were not allowed to finish our 3 course meal there. We was told the general manager was off. This manager (MICHAEL) was very unprofessional and we felt discriminated against. Customer service went out the window and the motto “ the customer is always right” didn’t apply. We spent over $400 and got kicked out. NEVER PATRONIZING THEM AGAIN!!! MANAGER VERY UNPROFESSIONAL AND CONFRONTATIONAL..