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How It Works

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Straight From the Heart

Rahul Khanna

I have used similar services, like Pranaam, in other parts of the world but their warmth and efficiency with an added layer of Indian hospitality really sets Pranaam apart. I especially appreciate them taking care of my mum when she is travelling alone. It’s reassuring to know there’s someone trustworthy with her, every step of the way so that she doesn’t have to walk long distances to and from the aircraft or worry about handling heavy baggage, herself.

Pooja Bhasin

I am used to travelling alone but Pranaam Services has just spoilt me. When I travel to other airports, I keep looking over my shoulder to check for someone to help me. The entire experience has been so amazing. I get to explore the beauty of this terminal carefree while someone looks after everything & ensures I make it to my flight. If you ever want to feel like royalty, check Pranaam out at Mumbai Airport.

Experience the Comfort

Frequently Asked Questions

Pranaam is a meet and greet service at the airport that provides a smooth and hassle-free airport experience to passengers and allows them to skip the complicated formalities of the airport with personal assistance, lounge access, buggy service, porter service, and add-on services.

Pranaam service executive will be holding an iPad displaying your name, as mentioned by the passenger at the time of reservation.

It is simple to book Pranaam Service online. Just select origin and destination. Then, select the travel date and flight number. Choose the package that suits you and provide travel details. After you have filled in the details, make payment and your Pranaam booking is made.

Yes, we offer free lounge access to passengers under our Pranaam Elite package.

You can quickly reschedule Pranaam Service if there is any change in plan. Follow simple steps- First, go to ‘My profile’, click reschedule and select travellers. Then, change the travel date, time and flight. After you review, confirm the reschedule.

In case you have changed your travel plans and wish to cancel the Pranaam Service, go to ‘My Booking’ and click the cancel button. Then, select travellers, review and confirm cancellation.

Yes. To enable us to provide a wheelchair/baby stroller (subject to availability), please notify us of your requirement at least 24 hours in advance via call and/or e-mail.

About Pranaam Meet and Greet Service

Pranaam Meet and Greet Service is designed to provide guests with a seamless and stress-free travel experience. It mirrors the vision to provide the highest service standards while ensuring a unique and memorable experience for passengers at our airports.

Pranaam Service simplifies your journey right from the time you arrive at the airport, regardless of the airline or class of travel. It offers customised packages and an array of services to meet your requirements including professional assistance to corporate clients, warmth and care to families and elderly guests, and a safe transit to young guests while making your journey hassle-free.