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General Enquiries - Mangaluru Airport

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If you are an travelling to India as an international passenger, we request you to refer to the guideline for detailed information.

D.O. Letter to Secretary Civil Aviation - Testing - 22 Dec 2022

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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As per the Guidelines for International Arrival published by Ministry of Health & Family Welfare, 2% of the total flight passengers shall undergo random testing on arrival. Passengers shall be allowed to leave the airport post undergoing the test. Children under 12 years of age are exempted from post-arrival random testing.

GuidelinesforInternationalarrivalsupdatedon22December2022.pdf (mohfw.gov.in)

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In view of the guidelines published by DO Letter to Secretary dated 22d Dec’22 there has to be strict compliance of COVID-19 protocols at Airport and Inside the aircraft. Passengers must wear a facemask at all times during the travel.

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Frequent announcements are made to ensure that passengers are wearing facemask and following COVID 19 protocols. Self- Mask vending machines also placed at terminals.

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Following actions can be taken if the passenger violates COVID 19 protocols or refuses to wear mask even after repeated warnings:

  • CISF personnel deployed at the entrance of the Airport will ensure that no one is allowed to enter the Airport without wearing a mask. Passenger without a facemask will not be permitted to enter the terminal.
  • At the airport, he/ she can be fined as per the State Law and may be handed over to Security Agencies as per the applicable law on the subject.
  • They can be deboarded before departure.
  • During the course of the flight such passenger may be treated as “Unruly Passenger” and procedure in respect of handling such unruly passenger shall be followed by the concerned airline.

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Passengers are advised to wear face mask properly and continue to wear the mask throughout the journey inside the aircraft.

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COVID 19 testing facility, managed by Apollo (ICMR approved and NABL accredited lab) is located at International Arrivals in the Pre-Immigration Area. Registration counter and sampling booth has the intake capacity 1000 tests per day.

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Frequent sanitisation is carried out across the terminals, and sanitiser dispensers are also placed at various touchpoints at the airport. 

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Mangaluru International Airport has one terminal, NITB – New Integrated Terminal Building. It caters to commercial operations of both domestic and international flights.

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Please arrive at least 2 hours before departure of your domestic flights and 4 hours before departure for your international flights. 

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An Airport Wi-Fi network in the Airport terminal gives you free access to the internet for 2 hours. It requires a valid Indian mobile number for access. If you are an international passenger, scratch cards are available for high speed internet at a minimal cost, once your free access is over. 

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You can only smoke in the designated areas after the Security Holding Area.

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The terminal at Mangaluru Airport is operational 24*7. 

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If you lose something on board the aircraft, in the terminal or in the airline coaches, please complete the service form on the lost and found page of the airline or contact the lost & found centre located at the terminal.  

You can also write to lostandfound.ixe@adani.com

  

If you find something suspicious/unattended, please do not touch it. Instead, alert the Terminal Duty Manager or CISF personnel.

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Yes, there are currency exchange counters available at Mangaluru Airport. 

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The parent/guardian of the child travelling alone needs to contact the respective airline to complete certain formalities before check-in. A process is in place for Unaccompanied Minor Passenger (UNMR) OR Young Passenger (YP) by the Airlines. 

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An Unaccompanied Minor Passenger is defined as a child between the age of 5 and 12, travelling without the presence of a legal guardian or parent. This term is used in immigration law and airline policies. YP or Young passenger is a child between 12 and 15 years of age.  Please check with the airline for further information.

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Yes, there are baby care rooms available at Mangaluru Airport, equipped with changing facilities and other basic hygiene amenities. 

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Mangaluru Airport offers barrier-free access for passengers with special needs. There are reserved parking slots, ramps & special restrooms designed for their convenience and comfort. In addition, wheelchairs are available at the departure ramp of the airport. Customer Service Executives at the airport assist and guide you during the journey. You are requested to contact your respective airline or the Airport Terminal Managers for further assistance.

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In most cases, it is safe for women to travel by air with a normal pregnancy. However, a fitness certificate is required by a doctor, certifying that the pregnant lady is fit to travel by air. Women above 32 weeks of pregnancy are not allowed to travel by air. For further information, please get in touch with your respective airline. 

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Passengers holding a valid ticket to travel within the next 24 hours can access the visitors lounge at Terminal. Please note that visitor entry to terminals and lounges may be restricted without prior notice due to security or operational reasons.

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Yes, all international departing and arriving passengers can buy from the duty-free shops.  

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Medicines in limited quantities which are necessary or appropriate for the guest during the journey, may be carried. Liquids, Aerosols and Gels of 100 ml quantity only are permissible to be carried by the passenger due to Security reasons. For larger quantities, a doctor’s prescription is mandatory. Please get in touch with the airline for more information.

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Yes, Mangaluru Airport has a pharmacy if you need to buy any over-the-counter medicines.  

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Please Email your Feedback to support@adanione.com

You can also share your feedbacks via – Facebook, Twitter, Cpgrams, or Airsewa app. 

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For more details, please click here

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Currently, Mangaluru Airport does not have any cloakroom or left luggage room.  

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Airlines and airports have restrictions on what you can and cannot carry in your luggage. You cannot carry any item marked banned or hazardous; it could include firearms, sharp objects, etc. There is also a limit to carrying liquids; you can only take small quantities. Please get in touch with your airline for more information.  

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Each airline has a defined weight limit. The allowed weight limit is 15 kg for checked-in baggage for most domestic airlines. Please connect with your respective airline for more information. 

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Most airlines allow passengers with disabilities to take their wheelchairs with them. However, it would help inform the airline about this when you book your ticket. If you have a battery-powered wheelchair, the battery will need to be disconnected to prevent the battery terminals from short-circuiting when you check in the wheelchair. You should report first of all to the check-in desk at the airport. 

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There is no dedicated public transport available for the airport from the city. However, Mangaluru Airport is well-connected to the city via app-based cabs, rental taxis, prepaid cabs, public bus services, and auto services.  

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The drop and pickup zone are available in front of the terminal for departure as well as arrival. These can be used to pick up or drop off passengers free of charge. However, there is a charge for parking the vehicle in the parking zone. 

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You could use any of the following options:
  • Prepaid taxi 
  • App-based cabs like Ola and Uber 
  • Auto service

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You can pre-book a car either via app-based or rental cabs 

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You can't reserve a parking space, but the airport offers a car park guarantee for the lowest price. 

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There is a regular shuttle bus service between car parks and Terminal.

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You can pay cash or use any digital payment method.  

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Yes. A parking payment receipt will be given to you when you park your vehicle.  

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One has to follow the process for UMNR/YP as defined by the airlines.  

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There are baby care facilities available at every level of the terminal.  

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The minimum age for children travelling alone varies between 5 and 16, depending on the airline. Please get in touch with the airline for more information.

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In your hand luggage, you can take medicines and special food, such as baby food, which you will need during the flight. You may have to provide accompanying documentation. 

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It is mandatory for everyone entering the security area to go through the security check and scanner. However, the metal detectors that one goes through during the security check generate a low-frequency magnetic field to detect metal. It is comparable to an electromagnetic field generated by standard electronic household devices. Hence, passing through the security scanner poses no harm to you if you are pregnant.  

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