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Flight Booking FAQs

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Yes, you can book travel for infants under two years of age on Adani One platform. You can’t book more than one infant per adult. Each infant must be accompanied by an adult (at least 18 years old). Please don’t forget to carry valid documents for proof of age.

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As air travel resumes amid the COVID-19 situation, the state governments have several rules and regulations for passengers arriving in their cities. Make sure to read and understand these before you travel and comply with the same for a hassle-free and safe flying experience. The state-wise regulations have been updated as of April 4, 2022. For further details, you can visit the respective state government website or https://www.adani.com/state-travel-guidelines

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As international travel resumes, India has listed several travel guidelines for international travellers. Please ensure to read, understand and follow the listed dos and don’ts for a hassle-free travel experience. For international travel guidelines, please visit Bureau Of Immigration (boi.gov.in)

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An e-ticket (electronic ticket) is a paperless document with a unique confirmation number that takes away the hassles of carrying a paper ticket.

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When you book a flight with Adani One platform, we send the booking details on your shared email and verified phone number. Just go to Orders/Bookings and select the respective flight booking and click on download. If you need to print it, you can do so by clicking on the print button.

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You can book a maximum of 9 seats at once, adults and children combined. Please note that this does not include infants. In case you need to book for more than 9 travellers, you will have to make a new booking for the additional travellers.

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Yes, Adani One offers a loyalty program called Adani Rewards. Adani Rewards is open to all who sign up on Adani One or shop offline at the airport. The idea is to appreciate and celebrate the loyal users by giving them reward points which can be redeemed across all airport services.

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In this case, It is advisable that you first clear your browser cache and then try the search again. In case no results are found, it may either be because flights can’t be found for that route or there is no availability of flights for the mentioned dates.

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In such a scenario, you will receive an SMS from us with the transaction ID. You can call our customer care on +1800-572-111111 or email us at support@adanione.com and quote the transaction ID. You will be informed of your booking confirmation status. In case your booking is not confirmed, the deducted amount will be credited to your payment source within 10 business days.

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You will receive flight confirmation through SMS or email from Adani One. The confirmation email sent by us gives a detailed account of your flight booking.

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Adani One doesn’t pre-assign seats. Some airlines assign seats beforehand, and some don’t. It is advisable to contact your airline to check the same. In most cases, you can choose your seat during web check-in. Please note that some of these seats may come with an additional cost.

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Currently, Adani One platform doesn’t support web check-in. However, we send reminders to web check-in, 48 hours prior to your flight. It’s advisable that you go to your airline website directly and complete your web check-in process.

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You will receive your e-ticket details at the email address you shared with us while making a booking.

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Currently, Adani One platform does not provide a boarding pass for your e-ticket. Please visit your respective airline’s website and web check-in to obtain the boarding pass. Please note that you will be asked to choose a seat during this process. The airlines usually assign seats, with an option to pick one as per your preference. Specific seats come with an additional cost.

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You must show your e-ticket confirmation or the boarding pass at the airline check-in counter. You can display either an electronic or printed copy. Please note that certain airports require you to carry a printed copy. So, please check beforehand to avoid any last-minute hassles.

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Yes, you will have to show any government-approved photo ID proof accepted by the airlines, such as - Aadhaar, Driving Licence, Passport, Voter ID, or PAN Card.

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Yes, you must carry government-approved photo ID proof like Aadhar Card, Driving Card, Passport, PAN card and Voter ID.

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If you have a wheelchair request for ambulatory, non-ambulatory, or aged passengers, you can reach out to your airline and request the same with your booking details. The airline will assist in booking the wheelchair.

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Most airlines have a specified weight limit for cabin and check-in baggage. You can visit your respective airline’s website and check the same in their ‘Baggage Allowance’ section.

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A child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

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You can call your respective airline to check if they take change of name requests. Most airlines entertain such requests. However, if they don’t allow it, you’ll have to cancel and rebook the ticket.

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Once your booking cancellation is confirmed, we will credit the refund amount to the payment source you used while making the booking.

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We usually take 10 business days to process the refund. However, in some cases it may take slightly longer to reflect in the account statement, depending on the banks associated with the account.

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You can call your respective airline to check if they take change of name requests. Most airlines entertain such requests. However, if they don’t allow it, you’ll have to cancel and rebook the ticket.

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Yes. You just have to enter the passenger’s details in the ‘Traveller Details’ section at the time of booking.

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Cancelling a flight booking you made on Adani One platform is super easy. Just follow these simple steps and your booking cancellation is through. Here’s how:
  • Log in to your Adani One Account if you aren’t already signed in.
  • Fill in your registered mobile number and log in via the OTP process.
  • Go to Orders & Bookings. All your upcoming trips are listed. Identify the booking you want to cancel
  • Hit 'Cancel Booking' on the trip details page. Fret not! Your booking will not get cancelled right away.
  • In case of multiple passengers, you can select the passengers you want to cancel it for.
  • Select the checkbox against the passenger you want to cancel and proceed to review and confirm your cancellation.
  • That’s all – you’re done. We will process your refund within 10 business days.

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If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking on Adani One first, by following the steps outlined here- Log in to your Adani One Account if you aren’t already signed in. Go to Orders/Bookings. You will see all your upcoming trips listed here. Identify the booking you want to cancel. Hit 'Cancel Booking' on the trip details page and proceed to confirm cancellation. Once your cancellation is done, your refund will be credited to your payment source within 10 business days.

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Yes. You can cancel the flight booking for a single passenger on Adani One platform. Just log in to your Adani One Account if you aren’t already signed in. Fill in your registered mobile number and log in via the OTP process. Go to Orders/Bookings and find all your upcoming trips listed there. Identify the booking you want to cancel. Hit 'Cancellation' on the trip details page. Select the checkbox against the passenger you want to cancel and click on 'Review Cancellation'. Reconfirm the passengers and your cancellation is done. Please note that this feature is not available in international flight booking.

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You can cancel your flight no later than 3 hours before the time of departure with Adani One platform. If you need to cancel your booking within 3 hours of the flight departure, you need to contact the airline directly for cancellation and then visit Adani One for cancelling your booking in the system.

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Generally, you are not allowed to carry banned or prohibited items that can cause any kind of harm or injury. You cannot carry things like dry cell batteries, Swiss army knives, knives, scissors, or other sharp instruments. Toy replicas of firearms and ammunition such as whips, batons, nan-chakus, stun guns, or electronic devices which cannot be switched off or other items that are deemed hazardous are not permissible. Aerosols, gels or liquids may be carried in your carry-on baggage as long as they don’t exceed the maximum quantity of 100 ml. Please check your respective airline’s website for more details.

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We are sorry for the inconvenience! If ten days have not elapsed since the cancellation, we suggest you wait for the amount to reflect in your payment source. If it is over ten days, please contact your bank to check the status. We are here to assist you in case of any further help. Please feel free to reach out to our customer care and let us help you with our assistance.

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Once you cancel your flight booking, please cancel the booking on Adani One platform as well. The refund generally takes around 10 days (depending on your bank) from the day of cancellation to get processed and reflected in your account.

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No, once your booking is confirmed you can’t change the destination of your trip.

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On Adani One platform, we accept payments through credit cards, debit cards, UPI, wallet and net banking.

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You can book travel for one infant per adult while booking through Adani One platform.

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Adani One platform does not accept payment in foreign currencies.

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Yes, as per the current government guidelines, it is mandatory to web check-in for your flight. You are required to complete it 48 hrs to 60 min before your domestic flight and 24 hrs to 75 min before your international flight.

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Baggage allowance, by definition, is the number of bags one is allowed to carry –checked-in and cabin baggage, along with the weight limit for each baggage.

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Adani One platform doesn’t support No Show Tax Refund. Please connect with your respective airline for information about the same.

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If your baggage exceeds the permissible weight limit, you will most likely be charged for the extra baggage. For more information on per kilo charges, please check your respective airline’s website.

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Currently, Adani One platform doesn’t support flight re-scheduling on the platform. However, you can call our customer care on +1800-572-111111 or drop your request at support@adanione.com for assistance in rescheduling your flight.

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Adani One sends web check-in reminders to your registered email ID 48 hours prior to your flight. It is advisable that you go to your respective airline’s website to web check-in.

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If you have not received your boarding pass after the web check-in, please contact your respective airline for assistance.

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