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  2. Cab Cancellation Policy

In case of Ride Now Cancellation: -

Sr. No. Time Period Cancellation Policy
1 Cancellation within 90 seconds of booking confirmation Zero Penalty
2 Cancellation between 90 seconds and 45 minutes of booking confirmation 50% of the total amount
3 Cancellation after 45 minutes of booking confirmation Non-Refundable

In case of Ride Later Cancellation (Scheduled rides) :

Sr. No. Time Period (with reference to the Pick-up time) Cancellation Policy
1 Before 3 hours of pick-up time Zero Cancellation
2 Between 3 hours and 30 minutes of pick-up time 50% Penalty
3 Under 30 minutes of pick-up time Non-Refundable

Auto-cancellation – If a ride doesn’t start within 45 minutes from the scheduled pick-up time, the ride will be auto cancelled, and charges will be applicable as per the cancellation policy mentioned above.