Select Airport
You need to be above 21 years of age to purchase liquor.
  • Old enough to hold your drink?

Adani reserves the right to report your account in case you don’t comply with the above mentioned condition.

We love your company!

Stay logged in to proceed with bookings, orders and offers.

Changing Terminal Alert

On changing the terminal, you will loose items in your cart. Are you sure you want to change your terminal?

Items already in cart!
Your cart contains items from the Arrival store. Would you like to clear it and add items from Departure store?
Items already in cart!
Your cart contains items from other categories. Would you like to reset your cart for adding items from this category?
  1. Home
  2. Lucknow Airport
  3. FAQs
  4. Train Booking

Train Booking FAQs

Oops! We can’t find what you are looking for.

Follow the steps mentioned below in order to successfully reset your IRCTC password through Adani One:

  • Go to the 'Profile' section of our IRCTC platform and click on 'Forgot Password'.
  • Enter your email ID and username created while registering on IRCTC and click on 'Submit'.
  • An email with a link to reset your password will be sent to your mail ID. By confirming the last four digits of your mobile number registered with IRCTC, you can reset your password and log into your account.

Was this helpful?

As per the latest notification of IRCTC, we would like to share that all the concessions have been removed by Indian railways due to Covid-19 Pandemic. Therefore no concession is applicable in any case.

Was this helpful?

Train booking services are only available on Adani One App as of now. You can download the app by scanning the QR code at the bottom of this page and start booking your train tickets.

Was this helpful?

In case your booking is in the pending status while the payment is already done, it means that IRCTC and the app are communicating regarding the confirmation of your booking. If the details entered by you are correct, then your booking will be completed. If there is an issue with your details, your booking goes into the failed status (can take up to 40 mins). However, you still get an option to continue this existing booking by visiting the 'Bookings' section available on the Adani One platform (up to 12 hrs from the time of payment).

Was this helpful?

The error 'Not authorized for this action' means that the IRCTC id that is being used by you is not allowed to generate a ticket. Hence, you are required to get in touch with their support team on 139. You can leave the booking as it is & after 12 hours (from the time of payment is done) it will get auto-cancelled & full refund will get processed from our end. If you have opted for a full refund, it will be credited within 3-4 working days (excluding Saturday, Sunday, and Public Holidays).

Was this helpful?

You may cancel your ticket by using the following steps-

  • Click on ‘Bookings’ and open the PNR that you want to cancel.
  • Scroll down, and you will see the ‘Cancel’ button. Click and select the name of the passenger whose ticket you want to cancel and submit.
  • Your ticket will be cancelled immediately.

Was this helpful?

Once the refund against cancelled PNR is initiated from our end, it will be credited to your payment source within 3-4 business days.

Was this helpful?

If you want to change the contact number registered with IRCTC, visit www.irctc.co.in  on the website and proceed with the following steps.

  • Log in to the IRCTC website.
  • Click on 'My Account' and select the 'Profile' option.
  • Click on 'Update Profile'. You will see various options to edit info like Phone Number/Email ID/Preferred Language and/or Residential Address.
  • Click 'Edit' against the phone number and enter the new number.
  • Click anywhere on the screen outside the phone number box and then click on Ok.
  • You will get OTP for the verification.
  • Enter the OTP and submit.

Was this helpful?

In order to make an online booking, you will need a valid IRCTC account. Please make a booking by following the steps mentioned below:

Once your IRCTC account is created, you can easily proceed to book train bookings on the Adani One. Follow the below-mentioned steps:

  • Go to Adani One.
  • On the home screen, you will see the train booking icon. Enter your source and destination stations.
  • Select the date of the journey and quota under which you want to search, and you will get the list of all the available trains.
  • Select the train and click on the 'Book' option. Then you will be taken to a new page where you will have to enter the passenger's name. Enter the name of the boarding station and your IRCTC user ID (please remember the password of the IRCTC user ID as it will be required in the end for the verification).
  • Once your payment is successful, you would be taken to CRIS booking page from IRCTC. You can proceed further by entering your password and filling-in the Captcha to complete your booking.

Was this helpful?

According to IRCTC policy, users can book only 12 online tickets with the same IRCTC user ID in a month. If you want to book more than 12 tickets (up to 24) online with the same user ID in a month, then you have to link your Aadhar card with your IRCTC account.

Was this helpful?

In this case, you get an option to complete your existing booking with the same payment (till 12 hours from the time of payment). After 12 hours, a full refund will be initiated from our end and credited to your account within 2-3 working days.

Was this helpful?

The Guard Certificate (GC) and Excess Fare Ticket (EFT) certificate (includes the number, amount, and date) are issued by the Travelling Ticket Examiner (TTE) in case the passenger has 'travelled' partially (confirmed /RAC ticket passenger- 'travelled' and waitlisted passengers are 'not travelled'). Recently Indian Railways have made some changes to filing the Ticket Deposit Receipt (TDR). Therefore, you need to add the 'amount', 'number', and 'date' given by TTE while filing the TDR.

Was this helpful?

As per the latest notification of IRCTC, it is possible to postpone/prepone your travel date. It can be done by submitting your ticket(s) to the reservation office at least 48 hours before the train leaves and paying the prescribed fees.

Was this helpful?

In case your booking status failed, you still get an option to continue your existing booking within the same payment window (12 hours from the time of payment is done). Please follow the below-mentioned steps in order to continue your booking:

  • Visit the 'Bookings' option on the home screen of the Adani One.
  • Open the booking and go to 'Booking Failed' status.
  • Scroll down and click on the 'Retry Booking' button.

    • The platform will take you to the IRCTC verification screen where you will be required to fill in the password and the captcha code. Click on the 'Submit' button.

    Once you submit the details correctly, your booking will be done, and you will get be issued your ticket PNR. The 'Retry Booking' option is available only till 12 hours from the time the payment is made. After 12 hours of payment, a full refund is initiated automatically, and credited to the user's account in a few working days.

Was this helpful?

You can create your IRCTC password by following the below-mentioned steps:

  • Visit the IRCTC website ( www.irctc.co.in).
  • Click 'Login'.
  • Click 'Forgot Password'.
  • Enter your details and then click 'Next'.

Now, IRCTC will send you the same OTP at two places, on your registered mobile number and on your registered e-mail address. Enter the OTP and create a password of your choice.

Was this helpful?

If the ticket is still on the waiting list after the final chart is prepared, it gets cancelled automatically. IRCTC sends this confirmation after 2 days, after which a refund is initiated within 24 hours. In this case, IRCTC deducts INR 60- 65 per passenger (including IRCTC service charges, payment gateway charges, and agent commission charges, which are non-refundable), and the remaining amount is refunded automatically to the same payment mode used while booking the ticket. Therefore, you are requested to wait for 24-48 hrs in order to get the exact status of your refund.

Was this helpful?

We would like to share that no refund will be granted on the cancellation of the confirmed tatkal tickets. For contingent cancellations and waitlisted Tatkal ticket cancellations, charges will be deducted as per existing the Railway rules.

Was this helpful?

Once the user files the TDR, the final decision to accept/reject or approve for refund lies with Zonal Railways and once they approve it, you will get an email and SMS from IRCTC. It might take up to 1 month to 3 months. So please keep checking your TDR status from time to time. Once it gets approved, your refund will be processed and you will get your refund in the same account used while booking the ticket.

Was this helpful?

Please note that due to COVID-19, online booking of retiring rooms has been suspended until further advice. You can call 1800110139 for more information.

Was this helpful?

Once you click on the ‘Bookings’ section of Adani One, you can check the coach number and the seat number under the ‘PNR Status’. Please note that the coach positions are dynamic which means that they can change anytime. Therefore, we request you to check them before your train arrives so that you board your train hassle-free.

Was this helpful?

The option to select 'Quota' is available on Adani One. On the bookings page, you can see three options at the bottom (Quota, Sort, and Filter). You can select 'Quota' as required and continue with your booking. If in case, you face any issues while booking then please share the screenshot with us so that we can look into the issue and assist you better.

Was this helpful?

IRCTC has made it mandatory for all its online booking partners including Adani One (Powered by Trainman) to accept payments first. IRCTC verification takes place later in the process. Only when the payment is successful, IRCTC screen shows up on the app where the user needs to enter a password and captcha.

Was this helpful?

If your PNR includes a few passengers under confirmed status (CNF) and other passengers on the waiting list (WL), you will require to file TDR for the refund. The confirmed passengers can travel but the waitlisting passengers are not allowed to board the train. Please find the below scenarios to file the TDR.

1. Party Partially Confirm/Waitlist &
Waitlisted Passengers (Did Not Travel)		 Up to 72 hours of the actual arrival time of the train at the passenger’s
destination station along with the GC/EFT number issued by TTE.
(Confirmed passenger can ask the TTE for the same).
2. Party Partially Confirmed/Waitlisted
And All Passengers (Did Not Travel).		 Up To 30 minutes before the scheduled departure time of the train
at the passenger's boarding station.

The first scenario-The Guard certificate (GC) and excess fare ticket (EFT) certificate (includes the number, amount, and date) are issued by the traveling ticket examiner (TTE) in case the passenger is traveling partially (confirmed /RAC ticket passenger travelled and waitlisted passengers are not travelled). Recently Indian Railways made some changes to filing the TDR, therefore you have to write the amount, number, and date given by TTE for filing the TDR. For any further clarification, please contact IRCTC helpline no.139.

Was this helpful?

The boarding station can be changed 24 hours before the departure time of the train. It can be done from the 'Bookings' section as mentioned below:

  • Select the PNR for which the Boarding station needs to be changed.
  • Click on 'Change boarding station'.
  • Choose the preferred boarding station & submit.

Was this helpful?

If the train is fully cancelled then the ticket is cancelled automatically by IRCTC after 2 days and a full refund (which means total base fare) is issued to the traveler. (Excluding the IRCTC service charges, payment gateway charges, and agent commission charges)

Was this helpful?

Please follow the below-mentioned steps in order to raise TDR:

  • Visit the 'Bookings' and open the PNR for which you want to raise TDR.
  • Scroll down on the 'File TDR' tab. Click and select the reason for raising it.
  • Your TDR will be raised successfully.

    • Please note that you need to login to Adani One from your registered phone number. Also, approval/rejection of the TDR is solely up to the discretion of Indian Railways i.e., IRCTC.

Was this helpful?

As per IRCTC, you can transfer your tickets to your blood relatives. To transfer your ticket, you need to meet the Chief Reservation Officer of the train boarding station, 24 hours before the scheduled departure of the train. You would need to raise the request in writing to the Chief Reservation Supervisor that the reservation may be transferred to another member of your family. (Meaning- Father, Mother, Brother, Sister, Son, Daughter, Husband, and Wife). You will also be required to carry your original identity proofs for the transfer of the ticket.

Was this helpful?

As per the latest notification of IRCTC, it is possible to postpone your travel date for which you need to submit your ticket to the reservation office at least 48 hours before the scheduled train departure by paying the prescribed fees.

Was this helpful?

Please note that there are certain eligibility criteria in order to claim a refund. While booking the second train, the passenger needs to link the PNR of the first train. If they miss the second train because of the delay in the first train, they can apply for a full refund from the Indian Railways.

Kindly note these few points in order to claim the refund:

  • Terminating station of the main journey should match the connecting train's originating station.
  • Passenger details such as name, age, etc. should be the same in both PNRs. So be careful while booking.
  • Difference between the main journey and the connecting journey should not be more than five days.
To claim the refund of an e-ticket, travelers are required to surrender the ticket by filing the TDR within three hours of the actual arrival time of the first train. The refund office i.e., Indian Zonal Office will take the final decision of granting a refund. Passengers should mention 'missing the connecting train because of the late running of the main train' for claiming a full refund.

Was this helpful?

Once the user files the TDR, the final decision to accept/reject or approve refunds lie with Zonal Railways and once approved, they will get an email and SMS from IRCTC. It might take up to 1 to 3 months. So please keep checking your TDR status from time to time. Your refund will be transferred to the same account used while booking the ticket.

Was this helpful?

Please note that the e-ticket upgrade is possible only by visiting the nearest railway station. Here are some points to consider while using IRCTC auto upgradation scheme:

  • Upgradation is automatically done by PRS (Passenger Reservation System) at the time of preparation of the chart. The ticket examiners have no authority to upgrade any passenger under this scheme on the train.
  • Only waitlisted passengers are provided with confirmed seats under this scheme. The remaining vacant berths are transferred for booking on the current counters as per the existing practice. Thus, if there is no waiting list on a train, no upgrade will take place.
  • If a passenger, who has been upgraded, cancels his/her ticket, cancellation charges of the original class are payable.
  • The original PNR of upgraded passengers remains unchanged and all information from PRS is provided when an inquiry is made with the original PNR.
  • All passengers in one PNR (maximum six) are upgraded together. None of them are upgraded in case of the non-availability of enough berths for upgradation.

Was this helpful?

Please note that the coach positions are dynamic which means that they can change anytime. Therefore, we request our users to check the coach positions before the scheduled arrival of their train so that they can board their train without any trouble.

Was this helpful?

The invoice of your ticket which can be downloaded from the IRCTC website by following the below-mentioned steps:

  • Login to www.irctc.co.in with the IRCTC ID and password that you used while booking these tickets on the Adani One.
  • Visit My Account-> My Transactions-> Booked Ticket History.
  • You can find the list of all your bookings. Open the PNR for which you are seeking a tax invoice and then click on Print E-Ticket.
  • After you click Print E-Ticket, a new page will pop up which contains the Electronic Reservation Slip (ERS). In the ERS, you will find Indian Railways' GST details including invoice number, name, GSTIN, and address of both supplier and recipient. It will also contain the fare and tax breakup if applicable.
  • You can choose to download this ticket or get it printed which is a valid GST-compliant invoice as per IRCTC.

Was this helpful?

Current booking can easily be made on the Adani One. Follow the given steps for the bookings. Also, please note that you shall not be allowed to change your boarding station in case of a current booking:

  • Login into the Adani One.
  • On the home screen, under the search train option, enter the source and destination station (on the respective space provided).
  • Select the date of the journey and Quota under which you want to search, and you will get the list of all the trains with booking availability.
  • Select the train and click on the 'Book' option. You will then be directed to a page where you need to enter the passenger's name, boarding station and IRCTC ID (please remember the password of the IRCTC user ID as it will be required at the end for the verification).
  • Make the payment and complete your booking.

Was this helpful?

Below are the steps that can be followed in order to add your GST details to our system.

  • Open the Adani One.
  • Search between Stations A to B.
  • Now select any train & then select 'Book Now'.
  • Select any traveler and then select the 'Proceed' tab.
  • Now scroll the page to 'Show Advanced Options'
  • Select the Add tab the under GST Details.

Your details will be successfully updated.

Was this helpful?

You can book Tatkal tickets very easily by using Adani One. The booking opens at 10:15 AM for AC classes and at 11:15 AM for non-AC classes. This rule is directed by IRCTC. While searching for trains, select "Tatkal" under the "Quota" option.

Was this helpful?

If the train is fully cancelled, then the ticket is cancelled automatically by IRCTC after 2 days and a full refund (which means total base fare) is issued to the customer (excluding the IRCTC service charge, payment gateway charge, and agent commission charge). You can learn about the exact details of your refund in 24-48 hours.

Was this helpful?

If your train is running late by three hours or more from your boarding station and you do not want to undertake the journey, you can cancel the ticket. No cancellation charges or clerk fee is charged, and full amount is refunded even for confirmed tatkal tickets. For e-tickets, TDR should be filed before the actual departure of the train for availing full refund. For PRS tickets, the ticket should be surrendered before the departure of the train.

Was this helpful?

There is no provision of refund in Indian railways if you missed your connecting trains due to a delay in your current train. However, if you can cancel your ticket (or file TDR for e-tickets) within 2 hours of actual departure of the connecting train, you might get a 50% refund on your onward journey ticket.

Was this helpful?

For PRS tickets, you can visit the ticket counters. For e-tickets, you need to file TDR at least 30 minutes before the train's departure. After this time, no refund shall be issued for any ticket.

Was this helpful?

Usually, it takes 4-8 business days to get the refund amount back into your account after filing TDR.

Was this helpful?

Please note that a child cannot travel alone on a train. They need to be accompanied by an adult. Also, if the child's age is above 5 years & below 12 years, then you can either opt for the seat by paying the full fare or not opt for a seat, but you will still be required to pay half fare of the ticket. There is no fare charged for a child below 5 years.  

Was this helpful?

...

Contact Us

If you are looking to resolve a lost & found issue, have any query, feedback, or complaint, fill in the form below, and we will respond to your request at the earliest possible.

Know more