Passenger Departure Guide

For a smooth and quick journey to your boarding gate, here are the pre-emptive steps as you prepare to depart from the Mumbai Airport:

• Web check-in before you reach the airport for departure
• Generate baggage tag or paste the PNR and sector details on the luggage
• Limit the luggage to one check-in and one cabin baggage
• Reach the airport two hours before departure
• Wear a face mask and maintain social distancing throughout
• Please cooperate with the airport staff during thermal screening at the entry gate
• Be ready with your documents like the boarding pass and ID proof by CISF at the entry gate
• Display the status of Aarogya Setu App* at the entry gate
• In the absence of Aarogya Setu App, fill in the self-declaration form at the entry gate
• Drop the luggage at the self-baggage drop or check-in counters (an electronic receipt is sent to the passenger)
• There is contactless entry into security through the e-gate
• Passengers to dispose of all the bio-hazardous materials like used masks, gloves, tissues, etc. in the yellow-coloured disposable bins placed at strategic locations
• Avoid sitting on spots demarcated for social distancing
• Self-scan the boarding pass at the boarding gate and display your ID card

To ensure the health and safety of all our passengers, here are the steps taken at the Mumbai Airport

• All our employees are screened before they start their duties and are trained specifically on the best practices amidst COVID-19
• We conduct regular sanitisation and fumigation of all areas and surfaces, with emphasis on frequently used touchpoints
• Mats and carpets are soaked with bleach at the entry gates for disinfecting footwear
• Sanitisers are placed throughout the airport from the entry gate to the boarding gate
• Floor markers to remind you to maintain social distancing
• Food & Beverages counters are audited daily to ensure food safety, hygiene, and contactless interaction

Check-in Process

At CSMIA, we work towards making your airline check-in process a seamless and pleasant experience. The check-in counters are located at the departure area – level 4. Passengers can find their respective airline's counter by referring to the information screens on level 4, located near the terminal entry gates.

The check-in commencement time is usually four hours prior to departure and counters close at least one hour prior to the departure. However, the check-in counter allocation is a dynamic process; we recommend that you check the allocation of your respective airline at departure kerbside signage.

Here are the step-by-step instructions that you can follow:

• Check-in

There is a range of check-in options for our passengers, from online to self-check-in kiosks to counters. Please arrive on time to allow sufficient time for all the processes.

• Baggage

All airlines have security guidelines specifically for your baggage. These include what to pack, how to pack and more information. Please do follow these guidelines while packing to avoid any delays. You can drop off your check-in baggage at the airline counters.

• Security

Proceed to security check next, where your hand baggage is inspected along with a thorough body scan. Keep your travel documents like the boarding pass, passport, and visa ready for inspection

• At the Airport

You can spend time exploring various restaurants and shops at the airport. Grab a bite, pick a souvenir or simply relax at one of the lounges. Let us help you choose

Explore our Services section for information on prayer rooms, baby care rooms, smoking areas and more.

• Immigration

Be ready with your travel documents as you arrive at the Immigration desk. A valid passport, departure card, and boarding pass will be required at this step.

• Boarding

You are advised to arrive at your respective boarding gates 30-45 minutes before your flight departure. Boarding gates for your flights are displayed at different points throughout the airport.

Check-in Options

There are more ways than one to check-in for your flights. At the airport, you will find a range of time-saving alternatives as listed below:

• Online check-in – Most airlines offer the facility to check in online up to 48 hours before the flight. Make use of that and save some time
• FAST check-in – Fast and Seamless Travel (FAST) lets you enjoy shorter queues and flexibility with check-in kiosks and bag drops
• Early check-in – Although check-in counters open 2 hours before departure, some airlines allow early check-in. Check with your airline and make use of this facility
• Group check-in – If you are travelling in a group of 10 or more, many airlines might accommodate a special check-in counter. This helps save time

Baggage Reclaim

There are specific rules and guidelines on items that can be brought into the aircraft. Carry-on and check-in baggage are subject to being hand-searched by the security personnel, especially when the X-ray cannot determine its contents.

All passengers are requested to cooperate with the security agencies.

Electronic items such as laptops, cellphones, tablets, etc., may be subject to additional screening. Place all electronic and metallic objects in a separate tray.

• Hand Baggage

Hand baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed. Please note that power banks are allowed only in hand baggage.

• Check-in Baggage

The check-in baggage allowance may vary from airline to airline. Please check with your respective airline for more details on the weight, size and number of bags allowed.

• Guidelines for Liquids/Aerosols/Gels (LAGs)

To protect you from any potential security threats, there are rules for taking liquids, aerosols, and gels on flights.

• LAGs and items of similar consistency should not exceed 100 ml quantity per container
• LAGs in containers larger than 100 ml are not permitted
• At the time of security check-in, remove any LAGs from your bag(s) and place them separately in a tray
• LAGs must be carried in a clear, transparent, reusable plastic bag