We are committed to making every passenger's journey smooth and comfortable. At CSMIA, we provide assistance, information, and advice to passengers with reduced mobility and special needs at various checkpoints throughout the airport.
Free Wheelchair Services by Airlines:
You can place a wheelchair assistance request with your respective airline while booking your tickets.
Private Mobility–Paid service is available at Departure kerbside near Gate 8
For detailed information call on
Terminal 2 - 91-86 5704 2440
Wheelchair Assistance
A dedicated desk is available at the kerbside of Departure Gate 2 at Terminal 1 and Departure Gate 1 at Terminal 2.
Information Desk
Passenger Service Executives are available at the Information desks at Departure, post security check area and arrival.
Ramps
At CSMIA, we have ramps available for seamless movement of wheelchairs. Clams, too, are made available for passengers with special needs. Ramps are available at Terminal 1 and 2 outside the Departure and Arrival Gates.
Dedicated drop-off zone
We have dedicated drop-off zone at Departure kerbside at both Terminal-1 and Terminal- 2.
Help Phone
To assist those with special needs, help phones with Braille, indicating 'information ', have been placed at the airport. These help phones are available at the Arrival, Security Holding and Departure areas of Terminal 2 for wheelchair assistance
Airlines
Air India
55115/55117
55079
Air India Express
All Nippon Airways
Korean Air
Kuwait Airways
Malaysia Airlines
Nepal Airlines
Thai Smile Airways
United Airlines
Yemenia Airways
Indigo
55189
-
Spicejet
9930705453
55197 / 55199
Air Canada
59657
-
Air France
Air Mauritius
Air Vistara
Bhutan Airlines
Emirates
Go Air
Gulf Air
Iran Air
Kenya Aiways
KLM
Lufthansa
Oman Air
Swiss Air
Virgin Atlantic
Air Arabia
59396
-
Air China
Air Seychelles
Bangkok Airways
British Airways
Cathay Pacific Airways
Egypt Airlines
EL AL
Ethiopian Airlines
Etihad Airways
Fly Dubai
Iraqi Airways
Jazeera Airways
Malindo Airlines
Qatar Airways
Rwand Air
Saudi Arabian Airlines
Singapore Airlines
Srilankan Airlines
Thai Airways
Thai Lion Air
Turkish Airlines
Uzbekistan Airways
Baby stroller
51177 / 51178
Emergency
50108
Guide
Frequently Asked Questions
Yes, Mumbai Airport provides special assistance to passengers with reduced mobility and special needs.
Passengers are charged Rs 1180/ per trip (from check-in to boarding) for wheelchair assistance at CSMIA. These additional charges are over and above the complimentary assistance provided by the airlines.
Passengers can request a wheelchair at the dedicated counters at Terminal 2 or book at 91 8657042440
.
Yes. You are welcome to travel with your mobility equipment, such as wheelchairs, mobility walkers, or scooters at CSMIA. Passengers are required to inform their airline about it in advance.
