We are committed to making every passenger's journey smooth and comfortable. At CSMIA, we provide assistance, information, and advice to passengers with reduced mobility and special needs at various checkpoints throughout the airport.

Free Wheelchair Services by Airlines:

You can place a wheelchair assistance request with your respective airline while booking your tickets.

International Terminal

Private Mobility–Paid

For detailed information call on

Terminal 1 - 91-86 5704 2448

Terminal 2 - 91-86 5704 2440

To assist you on your journey via CSMIA, trained representatives are available for wheelchair assistance.

We have dedicated Wheelchair assistance available near Departure Gate 1 curbside. Terminal 2.

Wheelchair Assistance

To assist you on your journey via CSMIA, wheelchair assistance is provided by trained representatives.

Passenger Service Executives (PSE):

Passenger Service Executives are available at Terminal 2, Information Desk at Arrival, Retail, and Departure areas.

Ramps

At CSMIA, we have made ramps available for the seamless movement of wheelchairs. Clams, too, are made available for passengers with special needs. Ramps are available at Terminal 1 and 2 outside the Departure and Arrival Gates.

Ramps are available at:

Terminal 2 outside the Departure and Arrival Gates.

Terminal 1 outside the Departure and Arrival Gates.

Help Phone

To assist those with special needs, help phones with Braille, indicating 'information ', have been placed at the airport. These help phones are available at the Arrival, Security Holding and Departure areas of Terminal 2.

Help phones are available at:

Terminal 2 at the Arrivals, Security Holding Area & Departure

Help Phone

Passenger assistance for a wheelchair, unaccompanied minors, baby stroller & emergency.

Airlines
Air India 55115/55117 55079
Air India Express
All Nippon Airways
Korean Air
Kuwait Airways
Malaysia Airlines
Nepal Airlines
Thai Smile Airways
United Airlines
Yemenia Airways
Indigo 55189 -
Spicejet 9930705453 55197 / 55199
Air Canada 59657 -
Air France
Air Mauritius
Air Vistara
Bhutan Airlines
Emirates
Go Air
Gulf Air
Iran Air
Kenya Aiways
KLM
Lufthansa
Oman Air
Swiss Air
Virgin Atlantic
Air Arabia 59396 -
Air China
Air Seychelles
Bangkok Airways
British Airways
Cathay Pacific Airways
Egypt Airlines
EL AL
Ethiopian Airlines
Etihad Airways
Fly Dubai
Iraqi Airways
Jazeera Airways
Malindo Airlines
Qatar Airways
Rwand Air
Saudi Arabian Airlines
Singapore Airlines
Srilankan Airlines
Thai Airways
Thai Lion Air
Turkish Airlines
Uzbekistan Airways
Baby stroller 51177 / 51178
Emergency 50108

Guide

Frequently Asked Questions

Yes, Mumbai Airport provides special assistance to passengers with reduced mobility and special needs.
Passengers are charged Rs 1180/ per trip (from check-in to boarding) for wheelchair assistance at CSMIA. These additional charges are over and above the complimentary assistance provided by the airlines.
Passengers can request a wheelchair at the dedicated counters at Terminals 1 and 2 or book at +91- 9819988855.
Yes. You are welcome to travel with your mobility equipment, such as wheelchairs, mobility walkers, or scooters at CSMIA. Passengers are required to inform their airline about it in advance.