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Lost and Found Service

In case you misplace your baggage or your belongings in any of the terminals at CSMIA, please do not worry. We are pleased to help our customers retrieve their lost items. All the agencies at the airport are directed to deposit any unclaimed goods under the lost & found property. The goods are deposited after duly recording the contents, description, date & time of deposition, and the depositor's signature.

All unclaimed items are transferred to warehouse post 24 hours or at 9 am next day, whichever is earlier, and can only be reclaimed by the passenger or by someone authorized by the passenger. All perishable items, including liquids, are kept in safe custody up-to 48 hours/expiry date, whichever is earlier, and then disposed of under the approval of the duty terminal manager. The lost property is kept on as is where is basis. The airport is not liable for any damages to any lost property under its custody.

Baggage handling and delivery at CSMIA is the responsibility of airlines from the point of check-in to the point of collection. If anything is left on the aircraft, respective airlines should be contacted immediately.

Timings

The operating window to claim the items left behind at the terminal is between 9.30 am and 5.30 pm (except 2nd & 4th Saturday, Sunday & public holidays).

Location

Terminal 1

Departures-

Next to Airport Police Station,

Mumbai International Airport

Santacruz East

Terminal 2

Ground Transportation Lobby - Level 1

Mumbai International Airport

Sahar, Mumbai

Contact Details

  • Terminal 1 : +91 9930144272
  • Terminal 2 : +91 9619050580, 08879992371
  • Email : csmia.lostproperty@adani.com

Guide

Frequently Asked Questions

In case you lose your belongings at the airport, there is nothing to worry about. CSMIA has a structured process to help you retrieve your missing items.
Home delivery is not available on this service. You will have to pick up your item with your documents and ID card.
All the agencies at the airport are directed to deposit any unclaimed goods under the lost & found property. If you lose something at the terminal, there are high chances to retrieve your belongings at the lost and found section.

You can reach out to-

Terminal 1

Departures-

Next to Airport Police Station,

Mumbai International Airport

Santacruz East

+91 9930144272

Terminal 2

Ground Transportation Lobby - Level 1

Mumbai International Airport

Sahar, Mumbai

+91 9619050580, 08879992371

Email : csmia.lostproperty@adani.com