Seven Suites

AVOID, AVOID, AVOID!!!! We chose this hotel as it states on their website “…soundproofed windows and walls to guarantee our guests privacy and silence”. A bold claim that I can assure you is absolutely not true. Local residents live above, and you can even hear them walking, let alone anything more than that, which is much louder. Reception is manned 8.30-12.30. Durning this time, the 2 receptionists would speak, mostly loudly, and we could hear all from our “soundproofed room”. We could also hear the cleaners, naturally. When I consulted reception on our first morning, I was greeted with hostility and denial. I explained the situation, asking for a resolution (room change or partial refund). I was told “there is nothing they could do”. It gets worse. I wrote an email. And wow. What a rude, abrupt, in denial response (would ‘Seven Suites’ give me permission to add the email?). To quote a few lines: - “…the rooms are all soundproof, including our windows, just as it says on the site…”. I note that when I quizzed them in person soon after receiving this email, I asked if they thought I was lying. She nodded her head. I wish I was joking. I suggested that perhaps she spends a night in one of the rooms. - “The reception opens at 08.30 every morning and being a very simple paperwork no noise is produced since the receptionists work on the computer in silence, which is why your complaint has no foundation.”. Again, factually incorrect. They spoke many times, constantly waking us up (they have made a clear contradiction here, as why would it matter if they didn’t work in silence as the rooms are “soundproofed” right?). Same with the cleaners, which we wouldn’t have a problem with normally, but we were “guaranteed” silence in our room. - “We are certainly not responsible for the fact that other guests can make noise in the evening.” When reception is only manned for 4 hours, where there are loud people etc, there is no one to complain to and seek that they stop. Again, no problem if the room is “soundproofed” and “silent”. I note the WI-FI didn’t work on the second day. We had to buy a sim. I also note the room itself was tidy and clean. Just don’t expect a quiet room (quite the contrary, it is very loud) or any sort of solution solving from the staff. I’d book elsewhere!

Originally, my review about this location wouldn't have been so great. Honestly, you can't control what the street looks like. But once you get inside the place, it's so awesome and beautiful. Great cafe downstairs. You're amongst the people grocery store nearby. Safe with good views. Staff were kind. I'm glad I decided to stay and I would definitely book again.