Unicum Vite

DO NOT BOOK THIS ACCOMODATION. Quite possibly the worst customer service I’ve ever experienced. Do not make the same mistake i made in booking this accomodation. I enquired about late checkin a few hours prior to checking into this hotel as my flight was delayed. I received a response informing me that my reservation for 2 nights had been cancelled due to “water damage”. I had received no notification of this. I ensured that all of my contact details were up to date via the platform I booked through. The response I received from the representative from the accomodation was nothing short of disrespectful and unhelpful. I was left in Rome with my husband with no accomodation on the last 2 nights of our honeymoon and my birthday. I was insulted over a WhatsApp message (which was then deleted by the staff member). I was advised the cancellation was not their problem and that they had contacted the booking agent who had allegedly contacted me (no correspondence received). Upon looking at other patrons reviews you will see reviews such as “cancelled due to bugs” etc. I would strongly suggest avoiding an experience like mine and booking a reputable facility with good customer service. 0 stars.

Well located, in the midtown of Rome. The staff is very friendly. But there are some structural defects and deficienties in the Facility in the room. No hot water for showering on last morning.