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In an effort to ease the travel experience of passengers, Navi Mumbai International Airport offers adequate assistance, suggestions, and information so that travellers can enjoy utmost convenience and comfort at the airport.

Airlines Free Wheelchair Service

The passengers can opt for a wheelchair service request while booking their ticket. This is a free-of-cost service.

Wheelchair Assistance

There are trained assistants to help you move around in a wheelchair.

Passengers Service Executives (PSE)

PSEs will be happy to help you with any information. You can locate them at all 8 information desks inside Terminal 1.

Ramps

To help with the easy movement of our passengers in wheelchairs, we have ramps at every terminal. Also, there are clams available for passengers with special needs.

Help Phone

The airport also has help phones all around it, with information available in braille to assist our passengers.

Location

Terminal 1

  • A dedicated desk is available at the kerbside between Entry gate 1 and 2 and between entry gate 3 and 4 behind the information desk.
  • NMIA customers can reach out to Information Desk for further assistance.

Frequently Asked Questions

Navi Mumbai Airport offers assistance to passengers in the form of wheelchairs, help phones with braille, ramps and Passenger Service Executives at the airport.
The wheelchairs are available at dedicated counters at Terminal 1.
Yes, passengers may bring their mobility walkers and scooters to NMIA, but will have to inform their airline at check-in counters or at airline ticketing counters.

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