Yes, you can book travel for infants under two years of age on Adani One app/web. You can’t book more than one infant per adult. Each infant must be accompanied by an adult (at least 18 years old). Please don’t forget to carry valid documents for proof of age.
As air travel resumes amid the COVID-19 situation, the state governments have several rules and regulations for passengers arriving in their cities. Make sure to read and understand these before you travel and comply with the same for a hassle-free and safe flying experience. The state-wise regulations have been updated as of April 4, 2022. For further details, you can visit the respective state government website or https://www.adani.com/state-travel-guidelines
When you book a flight with Adani One app/web, we send the booking details on your shared email and verified phone number. Just go to Orders/Bookings and select the respective flight booking and click on download. If you need to print it, you can do so by clicking on the print button.
You can book a maximum of 9 seats at once, adults and children combined. Please note that this does not include infants. In case you need to book for more than 9 travellers, you will have to make a new booking for the additional travellers.
Yes, Adani One offers a loyalty program called Adani Rewards. Adani Rewards is open to all who sign up on Adani One or shop offline at the airport. The idea is to appreciate and celebrate the loyal users by giving them reward points which can be redeemed across all airport services.
In such a scenario, you will receive an SMS from us with the transaction ID. You can call our customer care on 1800-572-111111 or email us at support@adanione.com and quote the transaction ID. You will be informed of your booking confirmation status. In case your booking is not confirmed, the deducted amount will be credited to your payment source within 10 business days.
You will receive flight confirmation through SMS or email from Adani One. The confirmation email sent by us gives a detailed account of your flight booking.
Adani One doesn’t pre-assign seats. Some airlines assign seats beforehand, and some don’t. It is advisable to contact your airline to check the same. In most cases, you can choose your seat during web check-in. Please note that some of these seats may come with an additional cost.
You will receive your e-ticket details at the email address you shared with us while making a booking.
Yes, as per the current government guidelines, it is mandatory to web check-in for your flight. You are required to complete it 48 hrs to 60 min before your domestic flight and 24 hrs to 75 min before your international flight.
Adani One app/web doesn’t support No Show Tax Refund. Please connect with your respective airline for information about the same.
If your baggage exceeds the permissible weight limit, you will most likely be charged for the extra baggage. For more information on per kilo charges, please check your respective airline’s website.
Currently, Adani One app/web doesn’t support flight re-scheduling on the platform. However, you can call our customer care on 1800-572-111111 or drop your request at support@adanione.com for assistance in rescheduling your flight.
If you have not received your boarding pass after the web check-in, please contact your respective airline for assistance.